Sales Refunds & Returns Policy
Thank you for choosing CartGadgets! We’re committed to ensuring that you’re fully satisfied with your purchase. If for any reason you’re not completely happy, our return and refund policy is designed to be straightforward and hassle-free.
Returns
- Eligibility: You can return most new and unopened products within 14 days of receiving your order for a full refund.
- Conditions: The item must be in its original condition, including all packaging, manuals, and accessories.
- Exceptions: The following items cannot be returned:
- Software
- Downloadable content
- Gift cards
- Personalized products
- How to Return: To start a return, simply contact our customer support team at support@cartgadgets.com or call +256751190046. Our team will walk you through the return process.
- Return Shipping: You are responsible for the return shipping cost, unless the return is due to an error on our part (e.g., incorrect item sent, defective product).
- Refund Processing: After we receive and inspect your returned item, we will process your refund within 5 business days. Refunds will be credited to your original payment method.
Refunds for Damaged or Defective Products
If you receive a product that is damaged or defective, please reach out to us immediately. We will either send you a replacement or issue a full refund, and we’ll also cover the return shipping fees.
Warranty
Most of our products, including Mobile Phones, Laptops, Gaming Gear, Tablets, Sound Systems, Repairs, Storage Devices, Feature Phones, and Smart Watches, come with a 12-month warranty. If your product experiences issues within the warranty period, please contact us for assistance.
Cancellations
You can cancel an order at any time before it’s shipped. If your order has already been dispatched, you can return it for a full refund as per our returns policy.
Additional Information
- Proof of Purchase: Please keep your original receipt or order confirmation to facilitate any returns or refunds.
- Need Help?: If you have any questions or concerns about our returns or refund policy, feel free to get in touch with our customer service team.
We value your business and aim to provide you with a smooth and hassle-free shopping experience.
Email: support@cartgadgets.com
Phone: +256751190046
